Shipping & Returns
Everything you need to know about getting Awoo to your door — and what happens if it's not quite right.
Shipping
US Orders
- Standard Shipping: 3 to 10 days with tracking = $10 or less.
- Expedited Shipping: 2 to 5 days with tracking = $18 or less.
- Free Standard Shipping: 3 to 10 days on orders over $75 (before taxes and after discounts).
- Expedited 2–5 day shipping available on orders over $75 at the customer's expense.
International Orders
- Estimated shipping time: 8–14 business days.
- Customer notification of local duties and taxes to be paid before delivery.
- Customer responsibility for all duties, import taxes and brokerage fees.
Order Processing
- All orders placed before 5pm EST will be shipped within the next 24 hours from Monday to Thursday.
- For orders placed on Friday (before 12pm), Saturday and Sunday, they will be shipped on the following Monday.
Exchanges & Returns (US Orders)
We do not offer free exchanges. To exchange for a different item, please create a return and place a new order for the correct item.
All US returns are subject to a $5.00 return fee.
We are unable to offer free returns for International orders.
If your return is older than 30 days, please contact us with your order number and details of the return for assistance.
Still have questions?
Our team is happy to help.
Contact us